Batjee Privacy Policy – How We Protect Your Data

1. Overview

Batjee ("we", "us", "the platform") is an online sports betting and casino platform designed for players in Pakistan. This Privacy Policy explains how we collect, process, store and protect personal data when you use the Batjee website, mobile application, or any related services.

We take data privacy seriously. When you create an account, deposit funds, place a bet on cricket or PSL, play live casino, use the Batjee app, or simply browse the platform, certain information is collected. We want you to know exactly what that information is, how it is used, and what control you have over it.

This policy applies to all Batjee users and should be read alongside our Terms and Conditions. By registering or continuing to use Batjee, you confirm that you have read and understood this Privacy Policy.

2. What We Collect

The personal data we collect falls into the following categories:

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless explicitly required to meet a specific legal obligation, which would be communicated to you separately.

3. How We Use Your Data

Batjee uses your personal data only for legitimate purposes directly related to operating the platform and your account. The key purposes are:

• Account management: Creating and maintaining your Batjee account, verifying your identity and age, and managing your login credentials.
• Processing transactions: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Providing platform services: Giving you access to sports betting markets including cricket, PSL and T20, live casino tables, slots, and the Batjee mobile app.
• Security and fraud prevention: Detecting and preventing fraudulent activity, unauthorised access, and abuse of the platform.
• Customer support: Responding to your queries, resolving account issues, and handling complaints.
• Responsible gaming: Monitoring your account for signs of problem gambling and ensuring our responsible gaming tools are available and effective.
• Legal obligations: Complying with applicable legal and regulatory requirements including identity verification and record-keeping.
• Platform improvement: Analysing usage patterns to improve the platform experience, fix issues, and develop new features.

We do not use your personal data for profiling, automated decision-making that produces legal effects on you, or for selling advertising space to third parties based on your betting behaviour.

4. Payment Data and PKR Transactions

All financial transactions on Batjee are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, payment-related data is handled with the highest level of care.

Your payment information — including mobile wallet numbers, bank account references, and transaction identifiers — is used solely to process your requested transactions. This data is encrypted in transit and at rest. Batjee does not store full card numbers or mobile banking PINs.

• Payment data is shared with payment processors only to the extent necessary to complete a transaction.
• Transaction records are retained for accounting and fraud prevention purposes as required.
• All payment methods must be registered in your own name — third-party payment details are not accepted.

Batjee uses TLS encryption for all payment pages and data transfers. This ensures your financial information is protected during every transaction.

5. Sharing Your Data

Batjee does not sell, rent, or trade your personal data to third parties for marketing or advertising purposes. Your data may be shared in the following limited circumstances only:

• Payment service providers: JazzCash, Easypaisa, Raast, and banking partners receive only the data necessary to process your PKR transactions.
• Identity verification services: Third-party verification tools may be used to confirm your age and identity during account registration or at withdrawal. These providers process only the specific data required for verification.
• Technology and hosting providers: Service providers who help us operate the platform — including hosting, analytics, and customer support tools — may access data as data processors under strict contractual obligations to handle it only on our instructions.
• Legal requirements: Where we are required by law or a valid legal process to disclose data, we will comply. We will notify you where we are legally permitted to do so.
• Fraud and security investigations: In cases of suspected fraud, abuse, or criminal activity, relevant data may be shared with appropriate parties to investigate and address the matter.

6. Cookies and Tracking

Batjee uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Here is a breakdown of the types of cookies used:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate the site. Without these, basic features do not work.
• Functional cookies: Remember your preferences such as language settings, previously selected payment methods, and sports market filters.
• Analytics cookies: Help us understand which pages are visited most, how long players spend on different sections, and where errors occur. This data is used in aggregate form to improve the platform.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and suspicious login attempts.

Most browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete existing cookies at any time. However, disabling essential cookies will affect how the Batjee platform functions — for example, you may not be able to stay logged in or access certain features.

Batjee does not use third-party advertising cookies or allow external ad networks to track your activity across other websites based on your Batjee usage.

7. Data Security

Batjee applies a range of technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. These measures include:

• TLS/SSL encryption: All data transmitted between your device and Batjee servers is encrypted using industry-standard TLS protocols.
• Encrypted data storage: Sensitive data including identity documents and payment references are stored in encrypted form at rest.
• Access controls: Internal access to player data is restricted on a need-to-know basis. Staff who handle personal data are bound by confidentiality obligations.
• Session security: Batjee uses secure session tokens and automatic session expiry to reduce the risk of unauthorised account access.
• Fraud monitoring: Automated systems monitor account and transaction activity around the clock to detect unusual patterns that may indicate fraud or account compromise.

While Batjee takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You play an important role too — keep your password strong and unique, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been accessed without your permission.

8. Data Retention

Batjee retains your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable legal and financial record-keeping obligations.

• Active accounts: Data is retained for the full duration your account remains open.
• Closed accounts: Following account closure, core account and transaction records are retained for a minimum period to satisfy financial and legal obligations. After that period, data is securely deleted or anonymised.
• Identity verification documents: Copies of CNIC or other verification documents are retained for the period required and then securely destroyed.
• Support communications: Records of support interactions are kept for a reasonable period to handle any follow-up queries or disputes.

When data is no longer required, it is either permanently deleted from our systems or anonymised so that it can no longer be linked to you as an individual.

9. Your Rights

As a Batjee player, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data Batjee holds about you.
• Right to correction: If any information we hold about you is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion: In certain circumstances, you can request that we delete your personal data. Note that some data may need to be retained to fulfil legal obligations even after your account is closed.
• Right to restrict processing: You can ask us to limit how we use your data in specific circumstances — for example, while a complaint is being investigated.
• Right to data portability: You can request a copy of certain data you have provided to us in a structured, machine-readable format.
• Right to object: You can object to certain types of data processing, including any direct marketing if applicable.

To exercise any of these rights, contact Batjee support at [email protected]. We will respond to your request within a reasonable time frame. We may need to verify your identity before processing certain requests to protect against unauthorised access to your data.

10. Minors and Under-18 Users

Batjee is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, you are required to confirm that you are of legal adult age.

If we discover or have reason to believe that a player is under 18 years of age, their account will be suspended immediately, all bets voided, and any remaining balance dealt with in accordance with our Terms and Conditions. Any personal data collected from an underage user will be deleted as soon as the issue is identified.

Parents and guardians who believe their child may have registered on Batjee are encouraged to contact our support team immediately so the matter can be resolved without delay.

11. Changes to This Privacy Policy

Batjee may update this Privacy Policy from time to time to reflect changes in how we operate, new features on the platform, or evolving legal requirements. When we make significant changes, we will notify registered players by email or by posting a prominent notice on the platform.

The "Last Updated" date at the top of this page always reflects when the most recent changes were made. We encourage you to review this page periodically so you are always aware of how your data is being handled.

Your continued use of Batjee after any changes to this policy are published constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you may request account closure through your account settings or by contacting support.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how Batjee handles your personal data, please get in touch with our support team. We are happy to help clarify anything and will handle all data-related requests with care and promptness.

You can reach us at: [email protected]

For related platform policies, visit our Terms and Conditions, Responsible Gaming page, or browse our FAQ section for quick answers to common questions.